Let me set it up for you: Swiss air 1311 experience bird strike after take off and declares an emergency. Russian ATC is seemingly oblivious at how to handle an emergency and makes a stressful situation even more so by pestering the pilots for unnecessary information. Once on the ground, engines shut down, the pilot asks for an inspection from the fire crews and a tow. The finale is the greatest though:
1311: “Did you contact our company?”
ATC: “I don’t have contact information for your company. In any case, what would you like me to tell them?”
I must warn you, the facepalm level is high in this video:
The following is a dedication to the ATC people involved in this emergency:
